Frequently Asked Questions
See below for a complete list of questions regarding our service.
See below for a complete list of questions regarding our service.
You’ll save valuable time in your day to focus on business strategy, reduce operating costs and gain peace of mind that your books are safe in the hands of Australian chartered accountants.
Outsourcing is a strategic business move. How much and what you decide to outsource is entirely up to you. If you are new to outsourcing, we usually suggest trialling out a process first.
Yes; we are 100% Australian owned and managed. We review work onshore. We lodge as Australian registered tax, BAS or ASIC agents. We are also ASIC approved SMSF auditors.
We have more than 10 years’ experience in the finance and accounting industry. We started out providing wholesale solutions for accountants and bookkeepers.
Our specialty is bookkeeping, payroll, SMSF audit and compliance, tax refunds, financials, BAS and GST.
With offices and staff in Australia, the USA, Sri Lanka, India, Vietnam and China, we have the resources and capacity to scale up quickly; to grow with you as your business grows. We employ more than 1,000 staff globally, who are qualified or part qualified accountants, and 30+ staff in Australia.
Quality results. With local account managers who are available online and know you and your business, secure Australian hosting, scalable and transparent cloud solutions and access to global talent anywhere you need it, saving on costs is an afterthought. Our focus is providing you with quality outcomes on time.
Our employees are proud members of: SMSF Professionals’ Association of Australia (SPAA), The Institute of Chartered Accountants in Australia, CPA Australia, The Institute of Public Accountants (IPA), Chartered Institute of Management Accountants (CIMA), Association of Chartered Certified Accountants (ACCA), The Institute of Chartered Accountants of Sri Lanka and The Association of Accounting Technicians of Sri Lanka (AAT).
Our Australian team is available between 9.30 am and 5 pm, after which time our overseas teams are available until 10.30 pm AEDT. We’re also available on Skype, phone and email, even chat on the website.
Of course! Talk to our clients; in the meantime, check out our case studies and testimonials on our website.
Yes. BPO Connect directly employs every team member. We do not use subcontractors.
All accounting associates must go through 8 weeks of induction training covering Australian accounting and taxation. Accounting associates must pass the assessment test administered at the end of training before they are assigned live client work. Then, new associates train with the team and must complete ongoing two-hour training every week for 40 out of 52 weeks a year.
We require employees to complete continuous training programs by Australian experts to enhance the bookkeeping, accounting, taxation and SMSF knowledge of our team. Employees are actively encouraged to pursue professional qualifications as we provide tuition reimbursements on successfully clearing exams.
Yes. We are native and fluent English speakers. We also speak French, Spanish, Sinhala, Tamil, Hindi, Mandarin, Cantonese, Malay, Italian and Greek!
All BPO Connect employees have, at minimum, a bachelor’s degree, most in accounting or an accounting-related field. We have Australian staff review work before it returns to you.
Yes. Our team members are continuously trained on accounting software and principles.
A dedicated Australian client manager will liaise with you and oversee your work.
Shortly after you join as a client, you will have access to your accounting package 24/7.
You must provide accurate financial information for us to prepare your financial information and reports, respond on time and work together with your account manager.
Whichever option suits you. You may use Shoeboxed.com.au, Dropbox.com, email, or, we can arrange for a pickup of hard copies.
Your client manager will be your first line of contact, but we are also available by phone, chat and during our extended business hours. You may also put in work requests using the BPO Connect ticketing system 24 hours a day, 7 days a week.
This is up to you. Some accountants prefer us to work directly with their clients. Either way, we honour your relationship with your client.
Easy. We can work with you to arrange phone and Skype, GoToMeeting, Zoom meetings, etc. We tailor the engagement to suit you.
Absolutely! Your account manager will notify you as soon as possible if there should be a problem.
Your account manager is responsible for managing and ensuring that your monthly tasks are completed using Workflowmax, a transparent online workflow program.
We encourage you to be upfront with your clients, business partners and other stakeholders in your decision to outsource.
We are not a telecommunications company. We do not have a minimum lock in period.
To ensure a proper handover on our end, we require a minimum 30 days’ notice.
We take security measures to protect the personal information we hold including both physical (eg. security passes to enter our offices) and technology (eg. restriction of access, the use of encryption, passwords and digital certificates) measures. We also have document retention policies and processes. All data is in Australia and requires staff to use secure logins to access.
All of your data on our systems stays in Australia. It is stored on a terminal server in a secure data centre based in Sydney, Australia with a backup servers in Melbourne and Canberra.
The terminal server uses the same security as banking-related software. Your file is completely protected and can only by accessed by authorised staff.
Cloud accounting companies, such as Xero and QuickBooks, invest resources in data backup and security more heavily than most small business can. They have backup systems and contingency plans in case they encounter an issue, and they have a full staff of professionals regularly checking and maintaining their service.
You have complete control over your data. You choose the platform and software that most closely matches your business needs. You retain this control throughout your engagement with us.
Yes; we have contingency plans in place. Also, because we are physically located in different countries and the fact that our work is in the cloud, we can continue working to keep your data protected and secure in the unlikely event of a disaster.
We are partners of cloud-based accounting platforms, such as Xero. We also make use of cloud-based tools such as Dropbox, Box, FileHub, Shoeboxed, Vend, Fathom, Spotlight Reporting and Calxa.
It takes our IT team approximately 24 hours to setup and configure access to your secure portal.
We use MYOB, QuickBooks, Procom, SAP, SAP Business One, SAP ERP, UCan2, Reach Accounting, XERO, FreshBooks, Tully, Attaché, Sybiz, MYOB EXO (formerly Exonet), BankLink and any other off-the-shelf software.
We know HandiSoft, Reckon Elite, Sage, Accpac, MYOB Accountants Office and PeopleSoft.
We are focused on continuously improving our processes through Six Sigma and Lean Process improvement. Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects in any process—from manufacturing to transactional and from product to service.
We carry out 3-tier process reviews (self, peer and manager) to ensure our deliverables are error-free. We are certified for ISO 9001:2009 and working toward more certifications. The ISO International Standards ensure that products and services are safe, reliable and of good quality. These standards are strategic tools that reduce costs by minimising waste and errors and increasing productivity.
Yes. We have contracts and trial periods as required. Accountants may request an obligation-free trial of our processes.
Yes. Our employees work diligently to ensure deadlines are met on-time. All of our work is guaranteed under our service level agreements.
Yes. We provide onsite support; extended business hours of operation, access to a live ticketing system, unlimited emails, phone support as well as online chat.
We offer direct debit and other payment terms on a weekly, biweekly or monthly basis. We do this to help you implement better client payments terms, which will increase your cash flow.