Creating a business process management project is both a reward and a risk for your company. And if you’re willing to take the risk on creating something that may affect your operations cost and revenue, then you’re initially ready to take the challenge.
But wait. Take a long pause before setting a foot on a critical territory. Ask these important questions first so you won’t find yourself dumbfounded at the complexity of what you’d be going through.
There are so many ways to start a business process management project for your business. You just have to ask the right questions to get you started.
What is the process going to be about?
Ask yourself why you wish for this process to be created and what you want to achieve. Don’t waste time if the process won’t even make some changes the way your organisation does things. The goal of your process is to ultimately satisfy your customers with your improved and efficient method, a result of a refined and optimised process. Make your functions in the process clear as every organisation has a unique process that should not be the same with the others.
Can I model from our existing process map?
In choosing what goes on within your process, you should get an idea from your existing process map, the one you’re working with today. In the absence of such map, you can immediately trace out your current process to picture it out as reference. But it’s also important to note that you’re doing it not because you’re modeling the process, but because you want to fully understand how the current process works.
Who should be involved in the business process management project?
You should identify the people or the departments that are going to be involved in the process. Remember that the more units are involved, the more complex the process will be. Knowing the people in the process also helps you assign various tasks to effectively achieve your goals.
How will your process affect the way people perceive your company?
A large portion of your time will be spent identifying what your process wants to achieve and the things you need to achieve it. Part of your goal would greatly involve satisfying your customers with your improved logistics. Your aim should also include providing the customers with their needs the fastest.
Where does the process start or end?
Make it clear to your employees where your process starts and ends in the eyes of your customers. Once the process starts to touch the side of the customers, things get a little rough if not properly handled. Remember that you’re not only doing the project for your employees, but purposely also for your customers. This will help your employees make meaningful and proactive interactions with your customers that would improve their perception towards your company.
There are still a lot of questions waiting to be asked once you start designing your own business process management project. It can be hard at first, especially if you’re a beginner. But you will eventually master the science behind it as you continually improve your processes for your business.